Terms of service

• Helia S.r.l.
• Registered office: Via Galliera 32, 40121 Bologna (BO), Italy
• VAT / Tax code: 04352381208
• Email: administration@helia-voice.com

• Helia Inbox is meant for businesses and professionals, not consumers. To sign up you must be at least 18 and authorized to bind the business.
• The information you give must be accurate. You are responsible for your credentials and for what happens with your account.
• The same account also works in Helia Voice: use it wherever you like, with a separate subscription for each product.

Helia Inbox reads the incoming mail of the mailbox you connect, classifies it and prepares reply drafts from your documents and instructions. You can approve drafts in Helia Inbox, find them in your mailbox, or turn on auto-send for high-confidence replies.

Replies are generated by artificial intelligence and may contain mistakes. Emails leave in your name: you decide whether and what to send, and you are responsible for the replies sent, including the automatic ones you chose to turn on.

We do our best to keep the service available, but we do not guarantee it will be uninterrupted: maintenance may be needed, and the service depends on external providers such as Google and Microsoft.

• You connect only mailboxes you are entitled to use and for which you can authorize the processing of the email.
• You have a legal basis to process the data of the people who write to you, and your privacy notice tells them you use a provider such as Helia to handle your mail.
• You do not use Helia Inbox for spam, unlawful content, fraud or to infringe others' rights.
• You do not try to bypass limits and security measures, reverse engineer the software or resell it without an agreement.

The Free plan costs nothing, within the limits shown on the pricing page. The Business plan costs €19 per month plus VAT, is paid in advance through Stripe and renews every month. The Corporate plan follows a written agreement.

You can cancel at any time from the subscription page: the plan stays active until the end of the period already paid and does not renew. Partial periods are not refunded, except where the law provides otherwise.

We may change prices and limits with at least 30 days' notice; the change applies from the next renewal and you can cancel before it does.

For the email of the connected mailbox, the documents and the other content you upload, you are the controller and Helia is your processor under Art. 28 GDPR. This section is the data processing agreement between you and Helia.

• Subject and duration: providing Helia Inbox for as long as the account exists.
• Data and data subjects: email content (senders, recipients, body, attachments) of your customers, suppliers and staff, and the documents you upload.
• Instructions: we process the data only on your instructions, namely the service settings, unless the law requires otherwise, in which case we tell you.
• Confidentiality: everyone processing data for Helia is bound by confidentiality.
• Security: we apply the measures described in the privacy policy.
• Sub-processors: you authorize us to use the providers listed on the sub-processors page. We notify you at least 15 days before adding or replacing one, and you can object on data protection grounds by cancelling the service.
• Assistance: we help you answer data subject requests, with impact assessments and with personal data breaches, which we notify to you without undue delay.
• End of the service: when you delete your account we delete the data, except what the law requires us to keep. Before that you can export it or ask us for a copy.
• Audits: on a reasoned request we give you the information needed to demonstrate compliance with these obligations.

For your account data Helia is the controller: see the privacy policy.

Your content stays yours: you only grant us the right to use it to provide the service. Helia's software, brand and materials remain the property of Helia S.r.l.

You can delete your account whenever you want from the app. We may suspend or close an account that breaches these terms, puts the security of the service at risk or is not paid, notifying you where possible.

To the extent permitted by law, Helia is not liable for indirect damages or for the content of the replies sent from your mailbox, and its total liability does not exceed what you paid for the service in the 12 months before the event. These limits do not apply in case of wilful misconduct or gross negligence (Art. 1229 of the Italian Civil Code).

If we change these terms materially we will tell you by email or in the app at least 30 days in advance. If you do not agree you can cancel before they apply.

These terms are governed by Italian law. The courts of Bologna have exclusive jurisdiction over any dispute. Last updated: 13 October 2026.